Are all your products human-grade?

They sure are! Human-grade means that all of the ingredients are safe and suitable for human consumption. You could theoretically enjoy our products too, however, they are designed for animals.

Are all your products organic?

In almost 100% of situations, the products contain only organic ingredients. Sometimes it's not possible to source organic, than we will source wildcrafted ingredients or the highest quality possible. This would be the case for a handful of ingredients only (we estimate less than 1%). For example, there are certain herbs that aren't available organic or wildcrafted. The majority are, and we will always source organic if it's available. Another example is sunflower lecithin, which is not available organic in Australia (not that we've seen anyway). The sunflower lecithin we use though is non GM, soy free and premium pharmaceutical grade.

Are all your products natural?

They are are! We don't use any artificial or synthetic ingredients in any of our products. We pride ourselves on delivering you products for your animals that are as close to nature and their whole form as possible.

Do your products contain preservatives, artificial colours or flavours?

Definitely not! All of our products are free from preservatives (unless that is a natural action of an ingredient, for example, certain herbs have antimicrobial actions and glycerine, which we use in our herbal and flower essence products, has a natural preservative action, in that it helps to reduce bacteria growth when used at the correct concentration, and when stored correctly), artificial colours and flavours.

What's the best way to store Three Rays products?

We recommend storing all of our products in a cool, dry spot like a dark cupboard. Ideally the products should be stored below 30°C. Always make sure that you put the lid back on securely too!

Can my animal take your products if they are on medication?

Some ingredients interact with medications so it's important to check. If you're unsure, please check with your animal's vet. For our bespoke herbal elixirs, we will get the necessary information from you and prepare a formula that won't interfere with your animal's medications.

Is it necessary to transition my animal onto your products?

If your animal has shown a sensitivity to new foods in the past, then we recommend a slow transition of approximately 1/4 of the dose stated on the label. Then slowly increase to the recommended dose over approximately two weeks.

Shipping Rates

We ship using Australia Post and calculate shipping at Australia Post standard rates.

Free Shipping

Orders over $175 qualify for free regular shipping. This doesn't apply to express shipping.

International Deliveries

We offer worldwide shipping at regular or express rates plus a $10 processing fee. Before placing your order, please check the customs and prohibited goods regulations in your country to see whether any additional customs charges will apply at your end or if goods are prohibited.

Dispatch and Delivery Times

We use Australia Post for shipping all order and defer to their standard estimated delivery times (2+ business days for regular post, next business day in Australia Post Express Post network.

All of our products are made to order. Please allow up to one week for your order to be dispatched. If you have ordered a Bespoke Herbal Elixir, please allow up to three weeks for your order to be dispatched.

Local Pick Up

If you live on the Sunshine Coast, you have the option to pick up your order. Select pick up on checkout and we will email to let you know when your order is ready to pick up and from where.

Returns Policy

Entitlement to Repair, Replacement or Refund

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major problem and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major problem.

A major problem means the product:

• is unsafe
• is very different from the description or sample
• has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand
• can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time.

You are not entitled to a repair, replacement or refund if:

• you simply changed your mind
• you misused the product in a way that contributed to the problem

How to Initiate a Repair, Replacement or Refund

If you would like a repair, replacement or refund, please email ruth@threeraysanimalapothecary.com.au providing a detailed description of the problem with the product/s you ordered and whether you would like a repair, replacement or refund.

Damages and Issues

Please inspect your order upon receipt and email us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and correct it for you.

We do not accept returns of bespoke products.

Advisory Statement

Any statements made on this website have not been evaluated by the Australian Pesticides and Veterinary Medicines Authority (APVMA). Our products are nutritional supplements for inclusion in animal feed. Product information and statements made are not intended to diagnose, prevent, treat or cure any disease.