Shipping policy

Shipping Rates

We understand that paying for shipping isn’t ideal, and we truly appreciate your understanding. As a small business, we aren’t able to absorb shipping costs the way larger brands can. Instead of raising our product prices to cover shipping, we keep them transparent so you’re paying for the genuine quality and care in each item.

Each order is carefully packed and driven 10 minutes to our local post office. This is because, unlike larger companies, we don’t yet have the volume of orders to qualify for pick-up services. This extra step means more time to process your order, but it ensures your order is sent safely and promptly with Australia Post.

We ship using Australia Post because we find them to be more efficient and reliable than cheaper delivery services. Shipping costs are calculated using Australia Post standard and express rates.

For orders over $200 within Australia, we’re happy to offer a flat $15 shipping rate as a thank-you for your support. We’re grateful for every order and your choice to support a small business like ours. Thank you for being part of our journey!

International Deliveries

We offer worldwide shipping at regular or express rates plus a $10 processing fee and applicable tarriffs. Before placing your order, please check the customs and prohibited goods regulations in your country to see whether any additional customs charges will apply at your end or if goods are prohibited.

Dispatch and Delivery Times

We use Australia Post for shipping all orders and defer to their standard estimated delivery times (2+ business days for regular post, next business day in Australia Post Express Post network.

All of our products are made to order. Please allow up to one week for your order to be dispatched. If you have ordered a Bespoke Herbal Elixir, please allow up to three weeks for your order to be dispatched.

Local Pick Up

If you live on the Sunshine Coast, you have the option to pick up your order. Select pick up on checkout and we will email to let you know when your order is ready to pick up and from where.